LAST UPDATED FEBRUARY 26th, 2024

1. Acceptance of Terms

By using Anavi Innovations platform and services, you agree to these Terms of Service ("Terms") and any future amendments. If you do not agree, do not use the platform or services. The Terms include a mandatory arbitration clause and a class action waiver, requiring disputes to be resolved through binding arbitration and waiving your right to participate in a class action lawsuit.

2. Eligibility and Access

Eligibility: You must be at least 18 years old to use the platform. By accepting these Terms, you confirm that you meet this requirement and have the authority to enter into this agreement.

Access: Your access to the platform is a revocable license, contingent on your adherence to these Terms. We may suspend or terminate your access at any time for violation of these Terms. Password Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

3. Use of Platform

Intended Use:The platform is intended for lawful purposes. You may not use it in a manner that violates any applicable law or regulation. You are responsible for the compliance of your actions and those of your employees and customers with these Terms.Prohibited Uses:You may not use the platform for any fraudulent or deceptive purposes, to cause nuisance, or in violation of intellectual property rights.Third-Party Services:You may access third-party services through the platform. Anavi Innovations is not responsible for the acts or omissions of any third-party services provider. Your use of third-party services is governed by your agreement with the third-party provider.

4. Payment Terms

Subscription Fees:The Subscription Fees, when paid, are non-refundable and accrue on the first day of each term or successive renewal term until canceled, regardless of whether or not the Admin actually uses the Site or the Services. Various Services on the Site, whether offered by Anavi Innovations, third-party service providers or others, may require additional fees or charges not included within a subscription.Admins are responsible for paying all subscription fees on time.

Fees are non-refundable and charged in advance for each subscription term.

Anavi Innovations reserves the right to modify the fees with 30 days’ notice.

Admin's subscription to the Site shall be for the initial term (e.g., monthly or annually) as may be agreed by Admin and Anavi Innovations through online registration and shall automatically renew for indefinite successive renewal terms for the same period as the initial term, unless terminated by Admin or Anavi Innovations in accordance with the provisions of these Terms.

Cancellation.Either Anavi Innovations or Admin may cancel Admin’s Subscription at any time for any reason (unless otherwise stated in an applicable promotional offer). In the event of cancellation by Anavi Innovations or by Admin, all fees due to Anavi Innovations up to the end of the then-current term billing cycle at time of cancellation shall remain payable to Anavi Innovations.

No refunds will be provided for partial billing periods, unless otherwise specifically stated in an applicable promotional offer.Upon cancellation, Admin will retain access to Anavi Innovations CRM system through the end of Admin’s billing period. After the end of such billing period, Admin’s user profile will be archived, whereas then-current content will be available on a read-only basis, and no new content may be added.

Admins may cancel their subscription by any of the methods below: (1) Sign into Admin’s Anavi Innovations account, click on “Settings” and click on “Billing” then “Cancel Subscription”; or (2) Send a cancellation request via email to:

contact@anaviInnovations.com

If at any time Anavi Innovations believes, in its sole discretion, that an Admin has violated any provision of these Terms, Anavi Innovations may immediately terminate that Admin’s Subscription and all other Services without any refund or other remedy, and all fees due to Anavi Innovations up to the end of the then-current billing cycle at the time of such termination shall remain payable to Anavi Innovations.Such termination will not limit any other right by Anavi Innovations under contract, tort or any other legal theory to pursue any claim or cause of action against the Admin for violating these Terms, including without limitation, monetary damages, injunctive relief, attorney's fees and court costs.Account Discrepancies.Admin may contact Anavi Innovations by e-mail at: contact@anaviInnovations.com concerning charges or other questions regarding the status of Admin's account.

However, if Admin's account-related questions are not satisfactorily resolved within fifteen (15) business days of Admin's first calling or sending an e-mail to Anavi Innovations Support regarding such questions, Admin must write to Anavi Innovations at: AnaviInnovations.com - 19889 Lonestar Lane, Riverside, CA 92508, delivered by United States mail.

Notwithstanding the foregoing, in no event may Admin dispute any charge or account billing hereunder later than ninety (90) days after such questionable account billing or other discrepancy should have been or could have been reasonably discovered by Admin. Otherwise, except as required by applicable law, any and all such Admin complaints are waived by Admin.

5. Termination, Ownership, and Cost Recovery Policy

Discounted Services and Promotional Offers

Any discounts provided on setup fees or services are contingent on client compliance with the agreed-upon terms, including testimonials or case studies. If the client terminates services prior to fulfilling these terms or providing a testimonial, Anavi Innovations LLC reserves the right to seek reimbursement for the full, standard service rate and all associated expenses incurred during the service period.

Cost Recovery Upon Cancellation

If a client cancels their services prior to Anavi Innovations LLC recouping its investment (e.g., covering ad spend, CRM, and operational costs), Anavi Innovations LLC may pursue reimbursement for all expenses and fees incurred during the contract term. This includes, but is not limited to, CRM costs, hosting fees, campaign expenses, and administrative time.

Ownership of Digital Assets

All digital assets created by Anavi Innovations LLC, including but not limited to websites, landing pages, and social media pages, remain the exclusive property of Anavi Innovations LLC. Upon termination of services by the client, no rights, transfers, or access to these assets will be granted. Ownership will only be transferred if explicitly stated in the client’s agreement and after all outstanding fees are settled.

By signing any service agreement with Anavi Innovations LLC, the client acknowledges and agrees to these terms.

6. Dispute Resolution and Arbitration

Dispute Resolution

PLEASE READ THE FOLLOWING SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH US AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF. THIS SECTION 16 OF THIS AGREEMENT SHALL BE REFERRED TO AS THE “ARBITRATION AGREEMENT.

”Scope of Arbitration Agreement. You agree that any dispute or claim relating in any way to your accessor use of the Services or as a consumer of our services, to any advertising or marketing communications regarding us or our Services, to any products or services sold or distributed through the Services that you received as a consumer, or to any aspect of your relationship or transactions with us as a consumer of our services will be resolved by binding arbitration, rather than in court, except that (1) you may assert claims in small claims court if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis; and (2) you or Anavi Innovations may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). This Arbitration Agreement shall apply, without limitation, to all claims that arose or were asserted before the Effective Date of this Agreement.

IF YOU AGREE TO ARBITRATION WITH ANAVI INNOVATIONS, YOU ARE AGREEING IN ADVANCE THAT YOU WILL NOT PARTICIPATE IN OR SEEK TO RECOVER MONETARY OR OTHER RELIEF IN ANY SUCH CLASS, COLLECTIVE, AND/OR REPRESENTATIVE LAWSUIT. INSTEAD, BY AGREEING TO ARBITRATION, YOU MAY BRING YOUR CLAIMS AGAINST US IN AN INDIVIDUAL ARBITRATION PROCEEDING. IF SUCCESSFUL ON SUCH CLAIMS, YOU COULD BE AWARDED MONEY OR OTHER RELIEF BY AN ARBITRATOR.

Informal Resolution. You and Anavi Innovations agree that good-faith informal efforts to resolve disputes often can result in a prompt, low-cost and mutually beneficial outcome.

You and Anavi Innovations therefore agree that, before either you or Anavi Innovations demands arbitration against the other, we will personally meet and confer, via telephone or video conference, in a good-faith effort to resolve informally any claim covered by this mutual Arbitration Agreement. If you are represented by counsel, your counsel may participate in the conference, but you shall also fully participate in the conference.The party initiating the claim must give notice to the other party in writing of its, his, or her intent to initiate an informal dispute resolution conference, which shall occur within 60 days after the other party receives such notice, unless an extension is mutually agreed upon by the parties. To notify Anavi Innovations that you intend to initiate an informal dispute resolution conference, email

contact@anaviInnovations.com, providing your username associated with your Anavi Innovations account (if any), the email address associated with your Anavi Innovations account (if any), and a description of your claim. In the interval between the party receiving such notice and the informal dispute resolution conference, the parties shall be free to attempt to resolve the initiating party’s claims.Engaging in an informal dispute resolution conference is a requirement that must be fulfilled before commencing arbitration. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution process required by this paragraph.Arbitration Rules and Forum.This Arbitration Agreement is governed by the Federal Arbitration Act in all respects. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent, COGENCY GLOBAL,

850 New Burton Rd, Suite 201. Dover, DE19904.The arbitration will be conducted by JAMS under its rules and pursuant to the terms of this Agreement. Disputes involving claims and counterclaims under $250,000, not inclusive of attorneys’ fees and interest, shall be subject to JAMS’s most current version of the Streamlined Arbitration Rules and procedures available at

http://www.jamsadr.com/rules-streamlined-arbitration/; all other claims shall be subject to JAMS’s most current version of the Comprehensive Arbitration Rules and Procedures, available at

http://www.jamsadr.com/rules-comprehensive-arbitration/. JAMS’s rules are also available at

www.jamsadr.com(under the Rules/Clauses tab) or by calling JAMS at 800-352-5267.Payment of all filing, administration, and arbitration fees will be governed by JAMS’s rules. If the arbitrator finds that you cannot afford to pay JAMS’s filing, administrative, hearing and/or other fees and cannot obtain a waiver of fees from JAMS, we will pay them for you. In addition, we will reimburse all such JAMS’s filing, administrative, hearing and/or other fees for claims with an amount in controversy totaling less than $10,000. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum.You may choose to have the arbitration conducted by telephone, video conference, based on written submissions, or in person in the county where you live or at another mutually agreed location.Arbitrator Powers. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement including, but not limited to any claim that all or any part of this Arbitration Agreement is void or voidable.The arbitration will decide the rights and liabilities, if any, of you and Anavi Innovations. The arbitration proceeding will not be consolidated with any other matters or joined with any other proceedings or parties. The arbitrator will have the authority to grant motions dispositive of all or part of any claim or dispute.

The arbitrator will have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and this Agreement (including this Arbitration Agreement). The arbitrator will issue a written statement of decision describing the essential findings and conclusions on which any award (or decision not to render an award) is based, including the calculation of any damages awarded. The arbitrator shall follow the applicable law. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The arbitrator’s decision is final and binding on you and Anavi Innovations.

Waiver of Jury Trial.

YOU AND ANAVI INNOVATIONS WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND RECEIVE A JUDGE OR JURY TRIAL.

You and Anavi Innovations are instead electing to have claims and disputes resolved by arbitration, except as specified in Section 16(a) above. There is no judge or jury in arbitration, and court review of an arbitration award is limited.Waiver of Class or Consolidated Actions. YOU AND ANAVI INNOVATIONS AGREE TO WAIVE ANY RIGHT TO RESOLVE CLAIMS WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If, however, this waiver of class or consolidated actions is deemed invalid or unenforceable with respect to a particular claim or dispute, neither you nor Anavi Innovations is entitled to arbitration of such claim or dispute.Instead, all such claims and disputes will then be resolved in a court as set forth in Section 17.Batch Arbitrations.To increase efficiency of resolution, in the event 100 or more similar arbitration demands against Anavi Innovations, presented by or with the assistance of the same law firm or organization, are submitted to an arbitration provider selected in accordance with the rules described above within a 30-day period, the arbitration provider shall (i) group the arbitration demands into batches of no more than 100 demands per batch (plus, to the extent there are less than 100 arbitration demands left over after the batching described above, a final batch consisting of the remaining demands); and (ii) provide for resolution of each batch as a single arbitration with one set of filing and administrative fees and one arbitrator assigned per batch. You agree to cooperate in good faith with Anavi Innovations and the arbitration provider to implement such a batch approach to resolution and fees.

Opt Out. You may opt out of this Arbitration Agreement. If you do so, neither you nor Anavi Innovations can force the other to arbitrate as a result of this Agreement.

To opt out, you must notify Anavi Innovations in writing no later than 30 days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, your email address (if you have one), and a CLEAR statement that you want to opt out of this Arbitration Agreement. You must send your opt-out notice to: contact@anaviInnovations.com. 

If you opt out of this Arbitration Agreement, all other parts of this Agreement will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may have entered into with us or may enter into in the future with us.

Survival. This Arbitration Agreement will survive any termination of your relationship with us.

Modification: Not withstanding any provision in the Agreement to the contrary, we agree that if we make any future material change to this Arbitration Agreement, it will not apply to any individual claim(s) that you had already provided notice of to us.Informal

Resolution: Before initiating arbitration, parties must attempt to resolve disputes through good-faith informal discussions.

7. Liability and Indemnification

Anavi Innovations is not liable for any indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid for the service in the two months preceding the event giving rise to the claim.

Indemnification: You agree to indemnify Anavi Innovations against any claims or liabilities arising from your misuse of the platform or violation of these Terms.

8. Intellectual Property and Privacy

Intellectual Property: Anavi Innovations owns all rights to the platform and its content. Your use of the platform does not grant you any ownership rights.

Privacy Policy: By using the platform, you agree to Anavi Innovation’s Privacy Policy, which outlines our data collection and usage practices. [See full Policy HERE]

9. Changes to Terms

Anavi Innovations reserves the right to update these Terms at any time. Changes are effective immediately upon posting. Continued use of the platform constitutes acceptance of the revised Terms.

10. Termination

Anavi Innovations may terminate your account and access to the platform at any time, with or without cause. In the event of termination, all fees due remain payable.

11. Contact Information

For any questions or concerns regarding these Terms, you may contact Anavi Innovations at:If you have any questions regarding this Terms Of Service, please contact us at contact@{{location.name}}.com, or by U.S. mail at the address below:{{location.name}}, LLC.

Attn: Privacy Officer

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